At Hazel Journeys, we are dedicated to providing you with the best possible shopping experience, including fast and reliable shipping. This Shipping Policy outlines our shipping procedures, delivery times, and shipping costs.
1. Shipping Methods and Delivery Times
We offer worldwide shipping for all our products. The shipping times depend on the destination and product availability.
- Domestic Shipping: Delivery time within your country is typically between 5 to 10 business days.
- International Shipping: For international orders, delivery typically takes between 7 to 21 business days, depending on the destination country.
Please note that delivery times may vary during holidays or due to unforeseen circumstances such as customs delays.
2. Shipping Costs
- Cash on Delivery: We only accept cash-on-delivery (COD) for payments, so there are no pre-payment fees involved.
- Shipping Fees: Shipping fees are calculated at checkout based on the destination and the weight of your order. Shipping charges are added to the total order cost before you confirm your purchase.
3. Order Processing
- Processing Time: Once your order is placed, it will be processed within 2 to 3 business days. You will receive an email notification once your order has been shipped.
- Tracking Your Order: Once your order has been shipped, we will provide a tracking number via email (if available), so you can track your order until it arrives at your doorstep.
4. Delivery Areas
We ship worldwide, including . However, there may be some restrictions on shipping certain items to specific countries due to local regulations. If there are any restrictions on your location, we will notify you during checkout.
5. Shipping Delays
While we make every effort to ensure timely delivery, certain circumstances such as customs inspections, extreme weather conditions, or high demand during holidays may cause delays. Hazel Journeys is not responsible for any delays caused by the postal service, courier companies, or customs.
6. Customs, Duties, and Taxes
For international orders, customs duties, taxes, or import charges may apply depending on the destination country. These charges are the responsibility of the customer. We recommend that you check with your local customs office for more information on potential fees before placing an order.
7. Missing or Lost Shipments
If your order is missing or you believe it has been lost, please contact us immediately at [email protected]. We will work with the courier service to locate your package. Hazel Journeys is not responsible for lost packages due to incorrect address information provided by the customer.
8. Damaged Items
If your item arrives damaged, please contact us within 48 hours of receiving your order. We will assist you with a return or replacement process as per our Refunds and Returns Policy.
9. Shipping Address
Please ensure that the shipping address provided is accurate and complete. We are not responsible for delayed or undelivered packages due to incorrect or incomplete address information.
10. Contact Us
If you have any questions about shipping, or if you experience any issues with your order, please don’t hesitate to contact our customer service team at [email protected].