At Hazel Journeys, we strive to ensure that you are completely satisfied with your purchase. If you are not entirely satisfied with your order, we are here to help. This Refunds and Return Policy outlines how we handle returns, refunds, and exchanges.

1. Returns Policy

We accept returns under the following conditions:

• Eligibility for Return: Items are eligible for return if they are unused, in their original packaging, and in the same condition as when you received them.
• Return Period: You must request a return within 7 days from the date of delivery.
• Non-returnable Items: Certain items are non-returnable, including personalized products, used items, or damaged goods caused by misuse or mishandling.
• Return Process: To initiate a return, please contact us at [email protected] with your order number, the reason for the return, and details of the product(s) you wish to return. Our customer service team will guide you through the process.
• Return Shipping: Customers are responsible for the return shipping costs, unless the return is due to a defect or error on our part.

2. Refunds Policy

• Refund Eligibility: Once we receive and inspect the returned items, we will process your refund if the return meets our policy conditions. Refunds will only be processed for items in their original, unused condition and packaging.
• Refund Method: Since we only offer cash-on-delivery as a payment method, refunds will be processed via cash Please allow up to 14 business days for your refund to be processed.
• Partial Refunds: In some cases, we may offer partial refunds for returned products that are not in original condition, are damaged, or missing parts.

3. Exchanges

We do not offer exchanges directly. If you would like a different product, please return the item(s) and place a new order.

4. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery. We will arrange for a return and either send you a replacement item or process a full refund, depending on your preference. Please include clear photographs of the damaged or defective product when contacting us.

5. Order Cancellations

• Before Shipment: If you wish to cancel your order before it is shipped, please contact us as soon as possible. We will cancel the order and issue a full refund.
• After Shipment: If your order has already been shipped, we will not be able to cancel it. You may still return the item(s) after receiving the delivery as per the returns policy.

6. Contact Us

For any questions or concerns regarding returns or refunds, or if you need assistance with your return, please contact our customer service team at [email protected].