Welcome to Hazel Journeys! By accessing or using our website and services, you agree to comply with and be bound by the following Terms and Conditions. These terms apply to all visitors, users, and customers of the website.
1. General Terms
- Agreement: By using our website, you agree to these Terms and Conditions, along with our Privacy Policy, Refund and Return Policy, and Shipping Policy.
- Eligibility: You must be young or have parental consent to use our services. By using our website, you confirm that you meet these eligibility requirements.
2. Products and Services
- Product Availability: The availability of products on the website is subject to change. We cannot guarantee the availability of items at all times.
- Product Descriptions: We make every effort to provide accurate descriptions and images of our products. However, we do not guarantee that the descriptions or images are completely accurate, and products may vary slightly in appearance from what is displayed online.
- Pricing: Prices are listed in the local currency and are subject to change without notice. Any changes in price will not affect orders that have already been placed.
3. Order Process
- Placing Orders: By placing an order on our website, you make an offer to purchase the selected items. We reserve the right to accept or reject orders at our discretion.
- Payment: Hazel Journeys only accepts cash on delivery (COD) for payment. No payment is required at checkout, and the payment is to be made upon delivery of the order.
- Order Confirmation: After placing an order, you will receive an email confirming that we have received your order. This email does not constitute acceptance of your order.
- Order Cancellation: We reserve the right to cancel any order for reasons such as product unavailability, errors in pricing or product information, or any other reason. If we cancel your order, we will notify you and provide a full refund if applicable.
4. Shipping and Delivery
- Shipping: We offer worldwide shipping, and shipping fees will be calculated at checkout. Please refer to our Shipping Policy for more detailed information regarding shipping times, costs, and international deliveries.
- Delivery Issues: While we strive to ensure timely delivery, delays may occur due to unforeseen circumstances. Hazel Journeys is not responsible for delays caused by customs, extreme weather, or third-party shipping providers. Please refer to our Shipping Policy for more information.
5. Returns, Refunds, and Exchanges
- Returns and Refunds: Our Refunds and Return Policy outlines how we handle returns and refunds. Please ensure that returned items meet the conditions specified in the policy.
- Exchanges: We do not offer exchanges directly. If you wish to receive a different product, you must return the original item and place a new order.
6. Intellectual Property
- Ownership: All content on the website, including but not limited to text, images, graphics, logos, and product designs, is the property of Hazel Journeys or its content suppliers and is protected by intellectual property laws. You may not use, reproduce, or distribute any of the content without prior written consent.
- Trademarks: The Hazel Journeys name and logo are trademarks of Hazel Journeys. You may not use our trademarks without written consent.
7. User Conduct
- Prohibited Activities: You agree not to use the website for any unlawful purpose or engage in any conduct that could damage, disable, or impair the website or interfere with other users’ access to the website.
- Account Security: If you create an account on our website, you are responsible for maintaining the confidentiality of your account information and for all activities under your account.
8. Limitation of Liability
- No Liability: Hazel Journeys is not responsible for any damages, losses, or injuries resulting from the use or inability to use our website or products. This includes, but is not limited to, any direct, indirect, incidental, special, or consequential damages.
- Product Usage: By purchasing and using our products, you agree to use them in accordance with the manufacturer’s guidelines and instructions. Hazel Journeys is not responsible for misuse or mishandling of products.
9. Privacy
Your use of our website and services is governed by our Privacy Policy, which outlines how we collect, use, and protect your personal data.
10. Modifications to Terms and Conditions
We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page with an updated effective date. It is your responsibility to review these terms periodically.
11. Governing Law
These Terms and Conditions are governed by the laws, without regard to its conflict of law principles. By using this website, you agree to the jurisdiction of the courts for any legal disputes.
12. Contact Us
If you have any questions or concerns about these Terms and Conditions or any other policies, please contact us [email protected].